Terms and Conditions

1. Introduction and Acceptance

Welcome to Orbis Table ("Platform," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our restaurant booking and management software-as-a-service platform.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

2. Definitions

• "Platform" refers to Orbis Table reservation and table management system, including all software, features, and services.
• "Restaurant" or "Venue" refers to business customers who subscribe to use the Platform to manage their bookings.
• "Diner" or "Guest" refers to end-users who make reservations through the Platform.
• "Services" includes reservation management, table management, guest database, notifications, analytics, and related features.
• "Account" refers to your registered account on the Platform.
• "Content" includes text, images, data, information, and materials provided by you or through the Platform.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Platform.

3.2 Account Creation

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

3.3 Account Suspension

We reserve the right to suspend or terminate your account for violations of these Terms, fraudulent activity, non-payment, or any other reason at our discretion.

4. Platform Role and Limitations

4.1 Intermediary Status

Orbis Table acts solely as an intermediary platform to facilitate reservations between Diners and Restaurants. We are NOT a party to the dining transaction.

• We do not operate, manage, or control any Restaurant listed on the Platform
• We are not responsible for the quality of food, service, ambiance, or safety at any Restaurant
• Restaurants are independent contractors, not our employees or agents
• All disputes regarding the dining experience must be resolved directly with the Restaurant

4.2 No Liability for Venue Incidents

• Food quality, allergic reactions, food poisoning, or illness
• Restaurant service quality, staff behavior, or venue conditions
• Personal injury, property damage, or theft at Restaurant premises
• Restaurant closure, cancellations, or changes to reservations
• Accuracy of Restaurant information (menus, hours, policies)

5. Reservation Services

5.1 Booking Process

Diners may request reservations through the Platform. Restaurants confirm availability either automatically or manually. A reservation is only confirmed when acknowledged by the Restaurant.

5.2 Cancellations and Modifications

Cancellation and modification policies are set by individual Restaurants. The Platform facilitates these requests but does not control Restaurant policies.

5.3 No-Show Policy

Repeated no-shows may result in account suspension. We define excessive no-shows as 4 or more no-shows within a 12-month period.

5.4 Waitlist Services

The Platform offers waitlist management. Joining a waitlist does not guarantee a reservation.

6. Payment Terms

6.1 Restaurant Subscription Fees

• Basic: £9/month
• Standard: £29/month
• Premium: £39/month
• Pro: £49/month

Prices are subject to change with 30 days' notice. All fees are in British Pounds (GBP) and exclude VAT unless otherwise stated.

6.2 Billing and Auto-Renewal

Subscription fees are billed in advance. Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. Cancellation does not entitle you to a refund for the current billing period.

6.3 Payment Processing

Payments are processed through Stripe and GoCardless. By providing payment information, you authorize us to charge your payment method for applicable fees.

6.4 No Commission or Cover Fees

Unlike many competitors, Orbis Table does not charge commission or per-cover fees on bookings. Restaurants keep 100% of their revenue.

6.5 Refund Policy

Subscription fees are non-refundable. If you cancel, you will retain access for the remainder of your paid period.

7. Data Ownership and Privacy

7.1 Guest Data Ownership

Restaurants retain ownership of guest data collected through the Platform. The Platform processes this data on behalf of Restaurants as a data processor under UK GDPR.

7.2 Platform Analytics

We may use aggregated, anonymized data for analytics, service improvement, and industry insights.

7.3 Privacy Compliance

Our collection and use of personal information is governed by our Privacy Policy.

7.4 Data Export

Restaurants may export their guest and booking data at any time. Upon account termination, you have 30 days to export your data before it is permanently deleted.

8. Service Availability and Modifications

8.1 Platform Uptime

We strive to maintain 99% uptime but do not guarantee uninterrupted access.

8.2 Scheduled Maintenance

We will provide advance notice of scheduled maintenance when possible. Emergency maintenance may occur without notice.

8.3 Feature Changes

We may add, modify, or discontinue features at any time.

8.4 Terms Modification

We reserve the right to update these Terms at any time. Continued use of the Platform after notice constitutes acceptance of the updated Terms.

9. Third-Party Integrations

The Platform may integrate with third-party services. These integrations are provided "as-is" and we are not responsible for their availability, data security, or errors. Your use of third-party services is subject to their own terms and conditions.

10. Intellectual Property

10.1 Platform Ownership

Orbis Table owns all intellectual property rights in the Platform. You are granted a limited, non-exclusive, non-transferable license to use the Platform during your subscription.

10.2 Restaurant Content

Restaurants retain ownership of their content. By uploading content, you grant us a worldwide, royalty-free license to display and use that content for Platform operation.

10.3 Prohibited Actions

• Copy, modify, or reverse-engineer the Platform
• Use the Platform to create a competing service
• Scrape or extract data without authorization
• Remove or alter copyright notices

11. Disclaimers and Limitation of Liability

11.1 Disclaimer of Warranties

The Platform is provided "as-is" and "as-available" without warranties of any kind, express or implied.

11.2 Limitation of Liability

To the maximum extent permitted by law, Orbis Table shall not be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunities; business interruption; or incidents occurring at Restaurant premises.

Our total liability to you shall not exceed the amount you paid to us in the 12 months preceding the claim.

11.3 UK/EU Exceptions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Indemnification

You agree to indemnify and hold harmless Orbis Table from any claims arising from your use of the Platform, violation of these Terms, violation of third-party rights, incidents at your Restaurant premises, or your content or conduct.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

13.2 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at support@orbistable.co.uk to attempt informal resolution.

13.3 Complaint Process

Diners must file complaints about Restaurant experiences within 28 days of the reservation date.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation becomes effective at the end of your current billing period.

14.2 Termination by Us

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abusive behavior toward staff or other users
• Any reason at our discretion with 30 days' notice

14.3 Effect of Termination

• Your access to the Platform immediately ceases
• All outstanding fees become immediately due
• You have 30 days to export your data
• Your data will be permanently deleted after 30 days

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Orbis Table regarding the Platform.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control.

16. Contact Information